bajee live Privacy Policy

1 Data Collection

Various types of information are collected when you register on the bajee live platform and use our services. This information comes from two main sources: (a) what you provide directly, and (b) what is automatically collected from how you use the platform.

1.1 Information You Provide

The following information is collected when creating and managing your account:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Payment information provided during deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account)
• Messages and attachments exchanged when contacting customer support

1.2 Automatically Collected Information

When you use the bajee live website or app, certain technical information is recorded automatically:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Time spent on the platform, pages visited, and betting history
• Login time, session length, and failed login attempts
• Information obtained through cookies and similar tracking technologies

2 Purpose of Data Use

Collected information is used for specific and legitimate purposes. bajee live never uses your information beyond those purposes.

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals (minimum deposit ৳200, withdrawal ৳500)
• Managing betting and gaming activity
• Activating bonuses and promotional offers

2.2 Security and Fraud Prevention

• Detecting and blocking unauthorised access to accounts
• Preventing money laundering and fraudulent activity
• Verifying the required age (21+)
• Confirming the authenticity of transactions

2.3 Customer Support and Communication

Your contact information and support history are stored to provide assistance via 24/7 live chat and email in Bengali and English, enabling fast and effective resolution of your issues.

2.4 Platform Improvement

• Analysing user experience to improve service quality
• Identifying and resolving technical issues
• Testing new games and features

3 Data Storage and Protection

bajee live follows industry-standard technical and organisational measures to keep your personal information secure.

3.1 Technical Security Measures

• All data exchanged between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption
• Passwords and sensitive information are stored using strong hashing algorithms
• Multi-layer access controls are applied to databases and servers
• Regular security audits and vulnerability assessments are conducted

3.2 Organisational Security Measures

Only authorised staff can access specific information needed to carry out their designated responsibilities. All staff are trained to comply with data protection policies and are required to sign confidentiality agreements.

3.3 Data Storage Location

Your information is stored on secured servers. Where data needs to be transferred to servers in other countries, applicable legal frameworks and protection standards are strictly followed.

4 Sharing Data with Third Parties

bajee live does not sell your personal information or transfer it to third parties for advertising purposes. However, limited information may be shared in the following cases to deliver our services:

4.1 Payment Processors

Relevant financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to confirm deposits and withdrawals. These parties follow strict security standards and use the information solely to complete transactions.

4.2 Technology Partners

Only the minimum information required to operate services is shared with game providers, server management companies, and security specialists. Agreements with these partners include data protection terms.

4.3 Legal Obligations

If a government authority or court requests information through a legal process, bajee live is obliged to provide the necessary information in compliance with applicable law. Information may also be provided to law enforcement agencies in cases of money laundering or serious fraud.

4.4 Business Transfers

If there is any change to bajee live's business structure in the future, the new party will be bound to comply with the terms of this privacy policy, and users will be notified in advance.

5 Cookies and Tracking

Cookies and similar tracking technologies are used on the bajee live website and app. Cookies are small text files stored on your device that help confirm your identity on subsequent visits.

5.1 Essential Cookies

These cookies are essential for the platform to function — they keep login sessions active, handle security verification, and remember language preferences. Disabling them will prevent the platform from working properly.

5.2 Analytics Cookies

Analytics cookies are used to improve the service by analysing which pages are viewed most, where issues occur, and how users navigate the platform. These do not contain personally identifiable information.

5.3 Cookie Management

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt login and payment functions.

6 Your Rights

Every member registered with bajee live has certain basic rights over their own information.

6.1 Right to Know

You can ask at any time what information we hold about you, why we hold it, and who it has been shared with.

6.2 Right to Correction

If any information in your profile is incorrect or outdated, you can request it be corrected. Simple changes can be made yourself from account settings; contact the support team for more complex changes.

6.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information must be kept for a set period to meet legal obligations (such as records of financial transactions).

6.4 Right to Object to Processing

If you believe your information is being used for an inappropriate purpose, you can submit a written objection to the support team. We will investigate properly and respond.

To learn the detailed process for exercising these rights, read the Responsible Gaming page, which contains guidelines on account and data management.

7 Protection of Minors

bajee live strictly follows a 21+ age policy. Anyone under 21 is not permitted to create an account or use the platform.

7.1 Age Verification Process

National ID card or passport information is collected at registration to verify age. Additional verification may be requested in cases of doubt.

7.2 Information of Children and Minors

bajee live does not knowingly collect personal information from any minor. If it is found that an account is being operated by someone under 21, that account will be closed immediately and the associated information will be deleted.

8 Data Retention Period

How long bajee live retains your information depends on the type and necessity of that information.

8.1 Account Information

Information related to your account is retained for as long as the account remains active. Even after a request to close an account, some information may be kept for a set period for security and legal reasons.

8.2 Financial Transaction Records

Records of financial transactions related to deposits, withdrawals, and betting are required to be retained for a set period to meet applicable legal requirements. Once that period has passed, they are securely deleted.

8.3 Logs and Analytics Data

Technical logs and analytics data are generally kept for a limited period and are then automatically deleted or anonymised.

9 Policy Changes

bajee live reserves the right to update this privacy policy when necessary. The policy may be revised due to service improvements, introduction of new technology, or changes in law.

9.1 Notice of Changes

For significant changes, you will be notified in advance by email to your registered address or via in-app notification on the platform. The effective date of the change will be clearly stated at the top of the page.

9.2 Using the Platform After Changes

If you continue to use bajee live after a policy change, it will be assumed that you have agreed to the updated policy. If you do not agree to the new policy, you have the right to request that your account be closed.

To learn more about bajee live, visit our About Us page, where the platform's goals and values are described in detail.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

We take any data protection complaints seriously and are committed to resolving them in a timely manner.